Unable to sync to Xero data

Guidance:

This will probably be where you have been given read-only access to the client's data.

To confirm this, go to Xero and click on the top left on any client's name and on the dropdown select My Xero.  When My Xero (with a green band at the top) opens, use the Search bar to find your client you are having trouble with, and in the "Access" column you will see the level of access you have been granted.  Standard or Advisor is ideal as this provides the best functionality, but read-only does not allow you to sync with Silverfin at the moment.

Currently, the only solution is to request that the subscriber (this can be seen on the same screen as your access level above) increases your level of access to standard or advisor in order that you have sufficient access to perform the work.

If the client does not want to do this for whatever reason, then they will need to provide you with downloads of VAT reports and copies of VAT returns submitted in order for you to prepare their accounts as this area is also blocked for read-only access.