Sage sync not importing any data

If you have set up a sync to sage desktop which appears to have completed successfully however you are still seeing the screen below then there is likely an issue with non zero brought forward balances

To resolve this you will need to contact a Silverfin admin (champion, Adrian Logan or Mark Greaves) who have access to an additional feature on the client home screen as below

Clicking the 'Show last sync error' button will give details of the error.  For Sage non zero P&L balances an example is

From this you can see there are 5 P&L codes identified with non zero balances that will need to be resolved.  The link to the Sage help article on how to process this change is here.

Once resolved, the sync can be rerun by clicking the sync 'circle' symbol next to the client name / code.